What Our Clients Say

In today’s challenging and evolving market, GlobeOp is distinguished from its competitors and recognized by its clients for scalability, professional expertise, and dedication to client service and solutions. Below are a few recent client commendations.

 

Global Custodian 14th Annual Hedge Fund Administration Survey - 2009

Clients are annually asked to rank their hedge fund administration service providers on service quality, expertise and value. The 2009 survey reported the following GlobeOp results, observations and client comments:

  • Ranked again among top 10 major global service providers
  • 54 best-in-class awards

Commentary Highlights

  • GlobeOp follows its convincing debut with a set of scores that will intimidate its peers
  • (Clients’) collective verdict is higher on average in every service area ... The consistency of the scoring in every area … is equally impressive
  • Competitors would be wise to note where the firm is scoring best: risk management and especially reporting to investors
  • …continues to push up the value chain.
  • … continues to lead the market in the automation of OTC derivatives valuation and processing “OTC processing and collateral management provision are excellent at GlobeOp,” writes a large client.
  • A continuing appetite for innovation is evident
  • Innovation is clearly proving persuasive
  • GlobeOp is not just an administrator. (It) set itself the demanding task of offering integrated back and middle office, risk management services and OTC derivatives processing on an unbundled basis as well.
  • They are getting it right: “They are a client-oriented group that has invested in technology and processes in order to deliver the highest quality product. They are bringing the right people to the right positions to execute their strategic plan.”

Full report: The Global Custodian Hedge Fund Administration Survey 2009



GlobeOp Client Feedback

We value the business relationship with GlobeOp because you can cover the breadth of our requirements and respond to them in a timely manner. The processing of OTC deals and collateral management are areas that you cover well and stand you apart from the competition. The month-end process has been consistent throughout.

Chief Operating Officer
$3.25bn, Fixed Income Relative Value Fund

On a personal note, I very much enjoy working with Globe Op and the people in London, and the flexibility of teams to take our ideas forward. A significant effort & focus/credit is the service provided by GlobeOp's CRM contact, who has added immense value to this relationship.                                                                              

Client Service Manager
                                                                $4bn+ Asset Management company with multiple funds and strategies

"The fund accounting team is highly responsive and gives maximum effort on our account"

Chief Financial Officer
$672mn, Multi-Strategy Fund

"This has been one of the smoothest conversions I have ever seen"

Chief Financial Officer
$1.86bn, Global Macro Fund

"We have a sense that all of the coverage teams care as much about the fund as we do."

Chief Operating Officer
$1.12bn, Credit Trading Fund

The OTC settlements team have really impressed over the past year. They fully understand any issues, and come back with solutions. The (ISDA) confirmations team does a fantastic job. They have been looking after our docs for over 3 years with a consistently high level of accuracy. We considered the US fund accounting team to be very good, so when we moved the process to London, we took a risk that the coverage would suffer. However, the London team has been excellent. The communication between the fund accountants and the rest of the firm is good, I think largely due to the time zone overlap with India.

Chief Operating Officer
$909mn, Global Macro Fund

The Client Financial Reporting team does a remarkable job in preparing our financials. We have been receiving emails throughout our audit prep time, including weekends. We set an aggressive timeline, and so far, (GlobeOp) has delivered.

Chief Operating Officer
$152mn, Multi Strategy Fund

Overall very satisfied with our choice of GlobeOp for our first hedge fund. Easy to work with, excellent transparency and communication. Somewhat costly but we are willing to pay for services if they are valuable, and we believe GlobeOp has proven its worth to date. We are happy with the outcome of all the meetings, and appreciate all the effort made to improve our services.

Chief Technology Officer
$1.15bn, Credit Trading Fund