Service Excellence
Reduces technology investment, speeds time to market, scales to fund growth
Dependability, timeliness, accuracy, confidentiality, professionalism and extensive knowledge are the foundations of our client service. GlobeOp’s service commitment is a blend of leading edge technology, individual service and expertise, and transparent real-time reporting to clients.
- Global service team structures are designed to provide clear accountability and trained back up support to client relationships
- Each new middle-back office and administration client is immediately assigned a client relationship manager and a multi-disciplinary client service group
- Further support is provided by quality assurance, investor relations and product support groups
- A proprietary web-based tool assigns and manages workflow efficiency and reliability
- Management at several levels review client task performance against automated deadlines and metrics
- Clients access a dedicated, secure website to monitor client task performance in real time transparency and to download related reports
- GlobeOp actively supervises and trains client support employees
- GlobeOp control systems and procedures are rigorously audited during the ongoing independent reviews conducted by Ernst & Young required by GlobeOp’s SAS 70 Type ll certification
- GlobeOp’s customer relationship management team conducts an annual client satisfaction survey to benchmark service performance and to solicit improvements feedback.